Technology that supports the work
Better tools for the work your team keeps having to do.
Your staff know the tasks that eat time: entering the same information twice, collecting updates from different systems, and tracking requests outside the workflow. BillerBay brings billing and technology expertise together to find a more practical way.
Start with the friction.
We look at the task, the information it depends on, and the people involved. Sometimes the answer is a clearer process or better use of an existing system. Where a custom tool is the right fit, our in-house team can develop a solution around the agreed need.
Build around a useful outcome.
A custom solution should have a clear job and a way to tell whether it is helping. Opportunities may include reducing repeated data handling, organizing outstanding requests, bringing reports together, or flagging work that needs attention. We assess feasibility against your systems, available access, and operating requirements.
- What will change in the working day?
- Which systems and permissions are involved?
- What needs human review?
- How will the solution be tested, maintained, and measured?
Keep people responsible for the decisions.
Automation can support repeatable work. Billing judgment, unclear information, and exceptions still need an appropriate person. We define where a tool assists the team and how work is reviewed or escalated when it cannot be completed as intended.
Keep billing documents out of scattered email threads.
BillerBay Exchange is our in-house tool for sending documents to your billing team securely and privately. EOBs, superbills, credentialing packets and contracts go straight to the people working on your account, not into anyone’s inbox.
- Shared only with your BillerBay team
- Encrypted in transit, from your desk to ours
- Built for billing paperwork: EOBs, superbills, contracts
- Credentialing packets in one place
- Built and run in-house by BillerBay
Discuss data handling before work begins.
Tell us about your organization’s access and information requirements. We will work through the proposed systems, users, document flows, and responsibilities as part of scoping. Any assessment involving practice data should use the agreed access and sharing arrangements.
Custom work has a clear scope.
We agree the problem, intended result, requirements, testing, ongoing ownership, and commercial terms before development starts. A custom build is considered when it makes operational and commercial sense for your organization.
Questions you may have.
Does every engagement include custom software?
No. We assess the need first. Any custom development and its support arrangements are separately identified in the proposal or scope of work.
Can you integrate with our existing systems?
We assess the relevant systems, permissions, available interfaces, reporting options, and workflow needs. We explain feasibility and any limitations before committing to an integration.
Can we see an example relevant to our workflow?
Tell us what your team is trying to improve. We can discuss the closest relevant approach and whether an existing process, an available tool, or a custom solution is appropriate.